Welcome to Lureto Meble, operated by Christella Care. These Terms of Service govern your use of our website and your purchase of products through www.lureto-meble.com.
By using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. Company Information
The website www.lureto-meble.com is operated by:
Christella Care
Trading/brand name: Lureto Meble
Wessel Ilckenlaan 66
1948 BD Beverwijk
The Netherlands
KvK number: 67760457
Email: info@lureto-meble.com
Website: www.lureto-meble.com
Christella Care is registered in the Netherlands.
2. Scope of These Terms
These Terms of Service apply to all use of our website and to all orders and purchases made through our online store.
These terms apply primarily to purchases made by consumers. Where applicable, different terms may apply to business customers (B2B).
Nothing in these Terms of Service is intended to limit or exclude any mandatory rights that consumers have under applicable Dutch, European Union, or other applicable consumer protection laws.
3. Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, specifications, dimensions, colors, prices, and other information displayed on our website are accurate and up to date.
However, photographs and colors may appear differently depending on your device, screen settings, lighting, or other circumstances.
Minor differences that do not materially affect the functionality or conformity of a product do not constitute a defect.
Where a product is made to order, customized, personalized, or produced according to specific customer requirements, the applicable product description and order confirmation will provide additional information regarding the product and its production.
4. Prices
All prices displayed on our website are stated in the applicable currency and include VAT where required by applicable law, unless expressly stated otherwise.
The total price payable by you, including applicable taxes and any applicable delivery charges, will be shown before you complete your purchase.
We reserve the right to correct obvious pricing or typographical errors. If an obvious error results in an incorrect price, we may cancel the affected order and refund any payment already made.
5. Orders and Formation of the Contract
You may place an order by following the ordering process on our website.
After placing an order, you will receive an order confirmation by email. The order confirmation confirms that we have received your order; it does not necessarily mean that the order has been accepted if we subsequently identify an issue that prevents us from fulfilling it.
A purchase agreement is formed when your order is accepted by us, subject to applicable law.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
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a product is unavailable;
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there is an obvious pricing or product information error;
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we reasonably suspect fraudulent or abusive activity;
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we are unable to deliver to the specified destination; or
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circumstances outside our reasonable control prevent fulfillment.
If we cancel an order after you have paid, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be completed using the payment methods made available during checkout.
The payment methods available to you may vary depending on your country, currency, order value, and other factors.
We do not have access to your complete payment card details where payment is processed by an external payment provider.
7. Delivery
We deliver to the countries and destinations made available during checkout.
Estimated delivery times may vary depending on the destination, product availability, production time, carrier, and other circumstances.
Any estimated delivery time displayed on our website is an estimate unless a specific delivery date has been expressly agreed with you.
If no specific delivery period has been agreed, applicable mandatory consumer laws regarding delivery times will apply.
For EU consumer purchases, where applicable, goods should generally be delivered within 30 days unless another delivery period has been agreed.
Once your order has been dispatched, you may receive tracking information where available.
If your order is delayed, lost, or otherwise does not arrive, please contact us at info@lureto-meble.com so that we can investigate the matter.
For consumer purchases, we remain responsible for the goods until they are delivered to you, unless you independently arrange a carrier that was not offered by us.
8. International Orders, Duties and Taxes
We may accept orders from customers outside the Netherlands and the European Union.
For orders shipped outside the European Union, additional import duties, customs fees, taxes, brokerage charges, or other costs may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.
Customers purchasing from outside the European Union are responsible for ensuring that the products they order may legally be imported into their country.
9. Right of Withdrawal — EU Consumers
If you are a consumer residing in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.
For purchases of goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods. For orders consisting of multiple goods delivered separately, the period may begin when the last good is received.
To exercise your right of withdrawal, you must communicate your decision to us within the applicable withdrawal period.
You may contact us at:
Email: info@lureto-meble.com
You may also use the withdrawal procedure or withdrawal button made available on our website where applicable.
After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after communicating your decision to withdraw.
Condition of Returned Goods
You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.
Refunds
When you validly exercise your right of withdrawal, we will refund the payments received from you, including the standard delivery cost charged for the original shipment, subject to applicable law.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been returned.
The refund will generally be made using the same payment method used for the original transaction, unless otherwise agreed.
Return Shipping Costs
Unless we have agreed otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning goods under the right of withdrawal.
We will inform you of applicable return costs or arrangements before or during the purchase process where required by law.
10. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to every type of product.
Depending on the circumstances, exceptions may apply to products such as:
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goods made to the customer's specifications or clearly personalized;
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products that are liable to deteriorate or expire rapidly;
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sealed goods that are unsuitable for return for reasons of health protection or hygiene and that have been unsealed after delivery;
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certain sealed goods where the seal has been broken;
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digital content where applicable legal requirements for waiving the withdrawal right have been fulfilled; and
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other products or services for which an exception is permitted by applicable law.
If a particular product is excluded from the statutory right of withdrawal, this will be indicated before or during the purchase process where required.
The existence of an exception does not affect any statutory rights you may have if the product is defective or does not conform to the agreement.
11. Legal Guarantee and Defective Products
We are legally responsible for ensuring that products supplied to consumers conform to the purchase agreement and meet the requirements imposed by applicable consumer law.
If a product is defective, faulty, damaged on arrival, or does not correspond with the agreed product or reasonable expectations under applicable law, please contact us at info@ lureto-meble.com.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund.
EU consumer law provides a minimum two-year legal guarantee for goods, although applicable national law may provide additional or longer protection.
This statutory legal guarantee is separate from any voluntary commercial warranty that we may offer.
12. Damaged or Incorrect Deliveries
Please inspect your order upon delivery where reasonably possible.
If you receive a product that appears damaged, is incorrect, or is missing items, please contact us as soon as reasonably possible at:
Please include your order number and, where appropriate, photographs showing the issue.
We may request photographs or other information to help us investigate and resolve the matter.
Nothing in this section limits your statutory consumer rights.
13. Returns Procedure
To initiate a return, please contact:
Please include:
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your order number;
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your name;
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the product(s) you wish to return;
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the reason for the return, where relevant; and
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any requested photographs or supporting information.
We will provide you with the applicable return instructions.
Do not send products to an address other than the return address provided by us for your specific order.
14. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
You agree to provide accurate and current information.
We reserve the right to suspend or terminate accounts where reasonably necessary, including in cases of misuse, fraud, abuse, or violation of these Terms.
15. Acceptable Use of the Website
You agree not to use our website:
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for unlawful purposes;
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to commit fraud or facilitate fraudulent transactions;
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to interfere with the operation or security of the website;
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to attempt unauthorized access to our systems;
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to introduce malicious software or code;
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to copy or misuse our website content without permission; or
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in any manner that violates applicable law.
We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.
16. Intellectual Property
Unless otherwise stated, all content on the Lureto Meble website, including text, photographs, graphics, logos, designs, product images, videos, layouts, and other materials, is owned by or licensed to Christella Care or its respective rights holders.
You may not reproduce, distribute, modify, publicly display, sell, or otherwise exploit our content without prior written permission, except where permitted by applicable law.
Lureto Meble is the webshop/brand name used by Christella Care.
17. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies, analytics providers, social media services, or other technology providers.
Your use of third-party services may also be subject to the terms and privacy policies of those third parties.
We are not responsible for third-party services to the extent that issues are caused by those third parties, subject always to your mandatory legal rights.
18. Privacy
We process personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
For information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy.
19. Promotions, Discounts and Offers
Promotional offers, discount codes, sales, and other special offers may be subject to additional terms.
Unless expressly stated otherwise:
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promotions cannot be exchanged for cash;
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discount codes cannot be combined unless expressly permitted;
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promotional offers are subject to availability; and
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we reserve the right to correct obvious errors or withdraw an offer where required by law.
Any specific promotional terms presented at the time of purchase will take precedence over these general provisions where applicable.
20. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the maximum extent permitted by law, we are not responsible for indirect or consequential losses that are not reasonably foreseeable at the time the agreement was entered into.
Nothing in these Terms limits your statutory consumer rights or our legal obligations concerning defective, unsafe, or non-conforming products.
21. Events Beyond Our Reasonable Control
We are not responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
Such circumstances may include, where applicable, natural disasters, severe weather, war, terrorism, strikes, governmental restrictions, epidemics, transportation disruptions, carrier failures, supply shortages, power or internet failures, or other events that could not reasonably have been prevented.
Where such circumstances affect your order, we will take reasonable steps to inform you and, where required by law, provide appropriate remedies.
22. Complaints
If you have a complaint about our products, service, order, or website, please contact us first at:
Please provide your order number and a clear description of your complaint.
We aim to respond to complaints within a reasonable period and work with you to find an appropriate solution.
Nothing in this complaints procedure prevents you from exercising any statutory rights or pursuing other remedies available under applicable law.
23. Dispute Resolution
We encourage customers to contact us first so that we can attempt to resolve any dispute directly.
For consumers residing in the European Union, mandatory consumer protection laws applicable in their country of residence remain applicable where required by law.
Any applicable mandatory rights concerning alternative dispute resolution, mediation, consumer authorities, or courts are not excluded by these Terms.
Please note that the European Union's former Online Dispute Resolution (ODR) platform has been discontinued; therefore, we do not provide an ODR platform link in these Terms.
24. Applicable Law
These Terms of Service and agreements between you and Christella Care are governed by the laws of the Netherlands, except where mandatory consumer protection laws of your country of residence provide otherwise.
If you are a consumer residing in another European Union country, you retain the protection of mandatory provisions of the law that applies to you where required by applicable law.
25. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or applicable laws.
The latest version will always be published on our website.
The version of the Terms of Service applicable to your purchase is the version in force at the time the agreement was entered into, subject to any mandatory legal requirements.
26. Severability
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
The invalid provision will be replaced or interpreted in a manner that most closely reflects its original purpose while complying with applicable law.
27. Contact Information
If you have any questions regarding these Terms of Service, an order, a return, a complaint, or our products, please contact us:
Christella Care / Lureto Meble
Wessel Ilckenlaan 66
1948 BD Beverwijk
The Netherlands
KvK: 67760457
Email: info@lureto-meble.com
Website: www.lureto-meble.com
