At Lureto Meble, we want you to be happy with your purchase. If for any reason you are not completely satisfied, we offer a 30-day free return policy for eligible products.
This Return & Refund Policy explains how returns, refunds, exchanges, and damaged or incorrect orders are handled.
Nothing in this policy limits or replaces any mandatory consumer rights you may have under applicable Dutch or European Union law.
1. 30-Day Free Returns
You have 30 days from the date of delivery to request a return for an eligible product.
Our 30-day return period is more generous than the statutory 14-day withdrawal period applicable to many EU consumer purchases.
To be eligible for a free return:
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The return must be requested within 30 days of delivery.
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The product must be returned in a condition that allows us to resell it.
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The product should be unused and undamaged, except for reasonable inspection or handling.
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The product should, where reasonably possible, be returned in its original packaging.
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All original accessories, parts, manuals, and other included items should be returned with the product.
We reserve the right to reduce a refund where the value of the product has been diminished due to handling beyond what is reasonably necessary to inspect the product.
2. How to Start a Return
To request a return, please contact us at:
Email: info@lureto-meble.com
Please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return
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Photos of the product, where relevant
Our customer service team will review your request and provide you with the return instructions.
Please do not send a product back before receiving return instructions from us.
3. Free Return Shipping
For eligible returns made within our 30-day return period, Lureto Meble covers the standard return shipping costs.
We will provide you with the appropriate return instructions or return shipping arrangements.
Free returns apply only to eligible products and standard return arrangements provided or approved by us.
If you independently arrange a return without our approval, we may not be able to reimburse those shipping costs.
4. Condition of Returned Products
Products returned under our 30-day return policy should be in their original condition.
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics, and functioning.
If a product shows signs of use, damage, staining, modification, assembly beyond what is reasonably necessary for inspection, or other handling that has diminished its value, we may deduct the resulting loss in value from the refund where permitted by applicable law.
This does not affect your statutory rights regarding defective or non-conforming products.
5. Original Packaging
We recommend keeping the original packaging until you are sure that you want to keep the product.
Where possible, products should be returned using the original packaging or suitable protective packaging to prevent damage during transportation.
If the original packaging is unavailable, please contact us before returning the product so that we can provide appropriate instructions.
6. Products That Cannot Be Returned
Certain products may not be eligible for our voluntary 30-day return policy.
This may include:
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Products made specifically to your measurements or specifications;
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Clearly personalized or customized products;
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Products that have been altered at your request;
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Products that are damaged due to misuse or improper handling;
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Products that cannot reasonably be resold due to their condition; and
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Other products that are excluded from returns under applicable law or the specific product terms.
If a product is excluded from our voluntary 30-day return policy, this will be indicated on the relevant product page or before purchase where appropriate.
Important: The exclusion of a product from our voluntary 30-day return policy does not remove any statutory consumer rights you may have, including rights relating to defective or non-conforming products.
7. Statutory Right of Withdrawal
For consumers in the European Union, the statutory right of withdrawal generally allows you to cancel an online purchase within 14 days without giving a reason.
Our 30-day return policy extends this period for eligible products.
The statutory right of withdrawal and our voluntary 30-day return policy are separate rights. Where the law provides you with greater rights or protections, those rights continue to apply.
For more information, please see our Terms of Service.
8. Refunds
Once we receive and inspect your returned product, we will process your refund.
Refunds will generally be issued to the original payment method used for the purchase.
The processing time may vary depending on your payment provider or bank.
We will not charge a return fee for eligible returns made under our 30-day free return policy.
If a refund is reduced due to diminished value caused by handling beyond what is reasonably necessary to inspect the product, we will inform you of the reason for the deduction.
9. When Will I Receive My Refund?
Once your returned product has been received and approved, we will initiate the refund as soon as reasonably possible.
The time it takes for the refunded amount to appear in your account depends on your payment provider or bank.
If you believe a refund has been delayed, please contact us at:
10. Damaged Products
If your product arrives damaged, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the packaging, if possible
We will assess the situation and work with you to find an appropriate solution.
Depending on the circumstances and applicable law, this may include repair, replacement, partial refund, or full refund.
Your statutory rights regarding defective or damaged products are not affected by this Return Policy.
11. Incorrect or Incomplete Orders
If you receive an incorrect product, missing item, or incomplete order, please contact us at:
Please include your order number and photographs where relevant.
We will investigate the issue and, where appropriate, arrange a replacement, delivery of missing items, or another suitable solution.
12. Exchanges
We do not generally offer direct product exchanges.
If you would like a different product, size, color, or model, you may return the original eligible product and place a new order.
Where applicable, the new order will be subject to the price and availability displayed on our website at the time the new order is placed.
13. Return of Multiple Products
If you return multiple products from the same order, please ensure that all products are clearly identified and safely packaged.
If products were delivered separately, please contact us so that we can provide the correct return instructions.
14. International Returns
Our 30-day free return policy may also apply to eligible international orders.
However, return procedures may vary depending on the country from which the product is being returned.
Where applicable, we will provide return instructions and information regarding the available return method.
For orders outside the European Union, customers may also be responsible for customs-related requirements associated with returning goods, unless otherwise agreed or required by applicable law.
15. Refunds for Shipping Costs
Where you exercise a statutory right of withdrawal, applicable law may require us to refund the standard delivery cost paid for the original shipment.
Additional costs resulting from choosing a more expensive delivery option than the cheapest standard delivery method offered by us may not be refundable where permitted by law.
Our voluntary 30-day return policy does not reduce any statutory entitlement you may have.
16. Return Address
Please do not send returns to our registered company address unless we specifically instruct you to do so.
For returns, please contact:
We will provide the appropriate return address and instructions for your order.
17. Questions About Returns
If you have any questions about a return, refund, damaged product, or exchange, please contact us:
Christella Care / Lureto Meble
Wessel Ilckenlaan 66
1948 BD Beverwijk
The Netherlands
KvK: 67760457
Email: info@lureto-meble.com
Website: www.lureto-meble.com
We are happy to assist you with your return.
18. Changes to This Return Policy
We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable laws.
The latest version will always be published on our website.
Any changes will not affect statutory consumer rights that apply to purchases already made.
